The eNPS (employee Net Promoter Score) identifies the level of employee pride in your organization.
The question "Would you recommend ABC Inc as a good place to work?" helps to separate employees into those who are promoters of your company, those who are passive and those who are detractors.
Employees with a score of 6 or less are detractors, people who will not recommend your organization or even speak negatively about it.
Employees who answered 7 or 8 are passive, i.e., people who are generally satisfied with their jobs, but are not particularly proud of them. They will generally not promote it to their friends and acquaintances.
Employees who answered 9 or 10 are promoters, people who are proud to work for your organization and who will talk about it in a very positive way around them.
Calculating the eNPS Score
The eNPS is calculated as:
% of Promoters − % of Detractors
Passive employees are excluded from the calculation. An eNPS greater than 0 means your organization has more promoters than detractors.
Understanding the eNPS Graph in Amélio
Although the eNPS ranges from -100 to +100, scores below -50 are considered very low, while scores above 50 are considered exceptionally high.
Acceptable Score
At the center of the graph, the eNPS is 0. The center of the scale is yellow, indicating that your organization has roughly the same number of promoters as detractors.
This is an acceptable score, but it signals that improvement should become a priority.
The next step is to understand which workplace issues require immediate attention while also identifying the factors that already make employees proud, so these strengths can be reinforced.
Positive Score
As soon as the eNPS becomes positive, the graph gradually shifts toward green.
A positive score indicates that your organization has more promoters than detractors.
To continue improving, it is important to understand what makes employees proud and build on those strengths. These positive elements help differentiate your organization from other employers and encourage employees to recommend it to others.
Organizations with a high proportion of promoters generally find it easier to introduce change and address emerging issues before they become significant problems because employees remain confident in the organization's ability to improve.
Negative Score
When the eNPS becomes negative, the graph gradually shifts toward red.
A negative score indicates that your organization has more detractors than promoters.
This means it is important to act quickly on employee concerns and workplace frustrations to improve the employee experience. These issues often represent long-standing sources of dissatisfaction and are likely to be the first things employees mention when talking about the organization.
Organizations with a high proportion of detractors typically experience greater resistance to change and require stronger communication efforts to demonstrate that meaningful actions are being taken.
View Your eNPS Score
To view your eNPS score:
From the left-hand menu, click Results, then select Overview.
Select the survey and analysis period you want to review in the upper-right corner.
Your eNPS score will appear further down the page.
To analyze the eNPS for a specific group of employees, simply apply a filter using any available demographic attribute (for example, Department) at the top of the page.
If you wish to explore ways in which your team can increase its eNPS score, visit the article: How to Improve Your eNPS (Employee Net Promoter Score).