Continuous improvement surveys are automatically constructed by the platform's algorithm, which selects statements from your active question bank for each employee at each survey occurrence.
Why an algorithm?
Conducting continuous surveys can raise concerns, such as how to keep an eye on different issues at the same time without asking too many questions or ensuring that employees don't feel redundant.
This is why we created the algorithm for continuous surveys, which evaluates all engagement factors and most sub-factors at each occurrence, allowing each employee to receive different questions at different times, offering many advantages.
This approach has many advantages, including providing a more personalized experience for employees, avoiding redundancy, and allowing for a broader range of issues to be addressed over time.
Additionally, the algorithm ensures that important topics are consistently covered and that responses to the survey results are focused on the most pressing issues.
Ensuring timely intervention before issues escalate and leaving no factor forgotten is important as the work environment is constantly evolving; the algorithm provides real-time insight into your organization's happenings, allowing you to take concrete actions and ensure high engagement and low employee turnover, measure the effectiveness of implemented strategies, maintain short and important surveys, and keep employees motivated by providing a variety of questions to answer.
It Allows you to measure improvements to confirm effective strategies, and conversely, indicating when to change an ineffective strategy to avoid putting effort into something that does not yield good results.
Maintaining short surveys to respond to, without setting aside important factors to measure is important.Keeping your employees motivated by maintaining a variety of questions to answer is also just as important.
In short, you are better informed of your employees' real opinions at all times, which allows you to prevent many uncomfortable situations while keeping the interest of your respondents.
In addition to all these benefits, a larger question bank allows you to survey your employees more accurately, by approaching sub-factors from different angles to intervene at the right time and place where your employees are experiencing issues, as seen in the example of two statements referring to the sub-factor Workload.
You get answers from different angles, allowing you to intervene at the right time in the exact area where your employees are experiencing issues: One employee may respond to the statement "I have enough time to do my job well," while another may respond to the statement "The number of my tasks and responsibilities seems adequate given my position."
Based on the results, you can direct your actions to have a greater impact.
Finally, while respondents do not all receive the same questions at the same time, the algorithm ensures an even distribution that allows for a representative number of respondents for each question for each occurrence.
In light of this information, you can understand that no matter the survey, it is to your advantage to have the highest possible response rate.
In fact, here are our tips and tricks to help you maintain a high participation rate and be successful in your approach: Increasing survey participation rate.
What importance should be given to results that have few respondents?
Regardless of the number of respondents, the consideration of alarming results is significant. It's important to remember that an employee is rarely alone in thinking a certain way.
That being said, it's important to look at these scores and take the opportunity to open up the discussion with your employees. This will help defuse the situation at various levels:
Create an atmosphere of openness
Create a sense of relief for those who think the same way but were afraid to raise the issue until now
Address the situation upstream and show that you are taking initiatives, as several employees may not have been surveyed on the same subject yet
Show employees that you take this initiative seriously and take concrete actions
Allow employees to feel heard and involved in the process.
By the same token, these benefits will have the effect of increasing employee engagement and participation rates in the survey, as they will see that this process and their experience as an employee is important to you.
Ultimately, while it's relevant to focus your energy on the most important aspects for a majority of employees, it's also important to address the situation even in exceptional cases where an employee has a very divergent opinion.
The impact of their dissatisfaction on both their personal well-being and the work climate of everyone is significant.
Among other things, this carries the risk that the employee becomes or remains a detractor of the company and thus speaks negatively about the company, damaging team cohesion and the company's reputation among current and potential clients.
How to Increase the Number of Respondents per Question?
In survey research, a lower participation rate can impact the credibility of the results. After following our tips and tricks to increase your participation rate, here are some possible alternatives.
Adjust the Viewing Period
The easiest way to have a larger sample of respondents per question is to extend the viewing period in the preview of your results.
For example, a larger number of respondents will have answered the same question over a period of 6 months than in a single survey occurrence.
Reduce the Number of Active Questions
It is possible to disable certain questions that are less relevant to your business. This increases the likelihood that more respondents will be surveyed on the same questions for a given occurrence.
However, in this situation, it is important that the person in charge of reviewing the active question bank makes frequent changes to avoid a sense of redundancy and maintain respondents' interest in answering.
Important! It is recommended to reactivate/deactivate questions and/or add new ones instead of changing the wording of existing questions in order to maintain the ability to compare results between each occurrence.
Ask a Question to All Employees in the Next Survey
If there is a question for which you would like to have the opinion of all employees at the same time in the next survey, it is possible to set it up so that it is asked to everyone in the next survey occurrence.
This way, you will be assured of having the largest possible number of respondents to a question.
For more details on this topic, you can refer to the following article: Selecting Certain Questions to Ask in the Next Continuous Improvement Survey.