If you're having trouble connecting to the Amélio platform, please follow the steps below - they give ways to resolve common connection issues:
Check that your computer is connected to the internet and that your browser is up to date.
Clear your browser cache and cookies, then try logging in again.
Try logging in from a different browser or device to see if the issue persists.
Make sure you're using the correct login credentials to sign in.
If you've forgotten your password, you can use the Forgot Password function to reset your password.
If you're still experiencing connection problems, please contact technical support by clicking on the Help button in the bottom right corner of the screen or by sending an email to [email protected].
Please provide as much information as possible about the problem you're experiencing, including screenshots if possible, so that our technical support can assist you more effectively.
NOTE: One final step to follow in order to resolve cache issues is as follows - use this specific link to log in: https://app.amelio.co. This may seem obvious, but it is common for the links used to log in to contain additional words, for example, https://app.amelio.co/auth/login.
We hope these steps will help you resolve any connection problems you're experiencing. If you have any further questions or concerns, please don't hesitate to contact our technical support.