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Steps to Follow If You're Having Problems Completing the Survey with Your Mobile Device
Steps to Follow If You're Having Problems Completing the Survey with Your Mobile Device
Updated over a week ago

If you're having trouble completing the survey on the Amélio platform with your mobile device, please follow the steps below to troubleshoot the issue:

Check that your mobile device is connected to the internet and that your browser is up to date.

  1. Clear your browser cache and cookies, then try accessing the survey again.

  2. Try completing the survey from a different browser or device to see if the issue persists.

  3. Make sure you're using the correct login credentials to access the survey.

If you're still having trouble, please contact technical support by clicking on the Help button in the bottom right corner of the screen or by sending an email to [email protected].

Please provide as much information as possible about the problem you're experiencing, including screenshots if possible, so that technical support can assist you more effectively.

We hope these steps will help you complete the survey on your mobile device. If you have any further questions or concerns, please don't hesitate to contact technical support.

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