To maximize participation, it is important to inform employees that they will receive a satisfaction survey. The communication should include why their employer has chosen to ask for their input and what the benefits are for employees to complete the survey.
If you have the opportunity to inform your employees verbally, that is ideal. Otherwise, email communication may suffice. The best participation rates we've seen from our clients have been achieved through personal, in-person communication, such as:
Waterfall communication. That is, the executive committee and managers are met to explain the project, the platform and to equip them to answer employees' questions. Managers then communicate the information to their work teams. Smaller meetings allow employees to ask questions and focus on what employees are most interested in.
Use a small segment of a scheduled general meeting to announce the new job satisfaction survey and why this initiative is important to you and your employees.
In order to facilitate the preparation of the communication, we share with you some communication documents that can inspire you and be adapted to your organization.
Note: In all cases, communication should be made prior to sending the survey to inform employees that they will be receiving an email from an external supplier and that it is very important that they participate. However, this communication should be done a few days before at the most.
PowerPoint presentation
A PowerPoint presentation is available in English and French. Allow 15 to 20 minutes to present the survey and what managers and HR see in order to reassure employees about the confidentiality of the results.
When communicating to employees, emphasize the purpose of the project, which is to ensure that employees are happy in their jobs, that they have an inspiring work environment and that you are listening to their feedback.
Click on the following links to download the documents:
Introduction email
For a quicker start or when you have remote teams, you can send an email to your employees.
Here is a sample email to send to your teams:
Frequently asked questions for employees
You may want to share an FAQ document with teams so that employees have more information about Amélio and how it works.
The elements contained in our sample FAQ will also help you answer the most common questions asked by employees.
Customize the different sections to communicate your vision for the survey initiative.