If you are having trouble logging into the platform, the easiest way to get your access back is to reset your password. Here are the steps to follow:
Go to https://app.amelio.co
Reset the password using the button below:
Click on Forgot your password?
A link will be sent to your email box.
In the next few minutes, you will receive an email to create a new password.
Log in to the platform with your email address and your new password.
I have reset my password, but the link I received by email no longer works?
The link you receive by email to confirm your registration or reset your Amélio password is a one-time use link and is automatically deactivated once you have completed your registration.
Once you have confirmed your registration or reset your password, you will be able to login directly to app.amelio.co.
I tried to sign in with an incorrect password and my account is locked
To help protect account security, Amélio temporarily locks an account after 4 consecutive sign-in attempts with an incorrect password.
After the fourth failed attempt, a message informs you that your account has been temporarily locked and indicates when it will be automatically unlocked.
If your organization uses Microsoft or Google accounts, you can still sign in during the lockout period using Single Sign-On (SSO). The lockout only applies to password-based authentication.
To learn more about signing in with SSO, see the article: SSO login to the Amélio platform.