If you are having trouble viewing the results of a survey, several factors may be at play. Here are the common reasons:
Respondent threshold not met
For confidentiality purposes, Amélio does not display results when the number of respondents is below the confidentiality threshold. If the participation rate is too low, the results will therefore not be available.
Example: if the confidentiality threshold is set at 5 respondents and only 40% of the 10 invited people respond, the results will not be displayed.
Common Scenarios
Filters Too Restrictive
Make sure that the filters (attributes) used are inclusive enough. Consider department, manager, and workplace selections.
Time Period
Sometimes, the selected period does not include responses to a survey or has too low a participation rate. The early days of a survey may be less representative.
Selected Survey
Make sure to select a survey that includes your team in the audience and has a high enough participation rate to meet the respondent threshold.
In sum, to view your survey results, make sure to reach the necessary respondent threshold and use appropriate filters to include sufficient data.
However, if you still can't view the results, you can contact us at: [email protected].