You don't have to wait until a survey is finished to make changes. Several settings can still be updated while employees are completing the questionnaire.
Choose the situation that matches what you'd like to do to find the right instructions.
💡Not all changes have the same impact.
Some changes only apply to future responses, while others also update results that have already been collected.
Before making a change, consult the procedure that matches your inquiry.
Modify the questionnaire
Would you like to correct a typo, reword a question, update a response option, or add a new question?
Depending on how your survey was distributed, some changes can still be made after the survey has been launched.
See:
Important: It is not possible to add a new question to a survey that has already been distributed by email or SMS.
However, new questions can still be added to surveys distributed using a universal link or user codes.
Change survey dates
Would you like to extend the response period, change the closing date, or postpone the next occurrence of a recurring survey?
See:
Edit reminders
Would you like to update your automatic reminder schedule, schedule an additional reminder, or send a reminder immediately?
See:
Update employees
Do you need to correct an employee's information, update their email, or add a new employee to the survey?
See:
When an employee tells you that they did not receive the survey, first check to see if their email address is correct in the platform.
If you change an email address, use the "Resend Survey" option directly on their profile to ensure that this employee receives the current survey.
When a survey is in progress, if you add an employee and they are eligible to receive that survey, an email will be sent to them automatically on the date you indicate that they become active in the platform.
Modify engagement factors
Would you like to change the engagement factor or sub-factor assigned to a question?
This change can be made even while a survey is in progress and will update existing results.
See:
Change access to results
Would you like to give managers or other users access to survey results?
See:
Close or reopen a survey
Would you like to end a survey before its scheduled closing date or reopen one that has already been closed?
See:
Not sure whether a change is possible in your situation? Contact our Support team. We'll be happy to help you determine the best approach.